Watcher Privacy Policy

Watcher is a WhatsApp booking and customer-service assistant operated by Automera (“Automera”, “we”, “us”, “our”), reachable at info@automera.co. This policy explains what data Watcher processes when you message a business that uses Watcher, why we process it, who we share it with, how long we keep it, and the choices you have over it. It applies to data handled through the WhatsApp Business Platform and any connected booking or support systems. Automera processes this data on behalf of the business you are messaging, which decides how it is used.

Who we are

Automera builds and operates custom AI automation systems, including Watcher. If you have any question about how your data is handled, or you want to make any of the requests described below, contact us at info@automera.co and we will respond within 30 days.

WhatsApp phone numbers, names and messages

When you message a business through Watcher on WhatsApp, we receive and process:

• Your WhatsApp phone number, used to identify your conversation and send replies.
• Your WhatsApp profile name (the display name you have set), used to address you and to match you to your requests.
• The content of the messages you send and receive — text, and any media, documents, or attachments you share — used to understand your request and respond to it.

We use this information only to operate the conversation: to understand what you are asking for, to book or amend appointments, and to answer your questions. We do not use your WhatsApp phone number or messages for advertising, and we do not sell your data.

Booking and customer-service information

To fulfil your requests, Watcher may create and store booking and support records on behalf of the business you are messaging. These can include your name, contact details, the service or appointment you requested, dates and times, order or reference numbers, and notes about your enquiry. This information is used to schedule and manage your bookings, to keep a history of your requests so we can help you consistently, and to resolve customer-service issues.

Webhook and technical logs

Watcher receives messages through webhooks from the WhatsApp Business Platform and keeps technical logs to run the service reliably and securely. These logs can include message identifiers and delivery status, timestamps, error and diagnostic information, and limited metadata about requests to our systems. We use this data to deliver messages, detect and fix faults, prevent abuse, and maintain the security and integrity of the service. Technical logs are kept to the minimum needed for these purposes.

AI processing and third-party providers

Watcher uses artificial intelligence to interpret your messages and generate helpful replies. To do this, message content and relevant context may be processed by trusted third-party providers acting on our instructions, including:

• Meta Platforms, which operates the WhatsApp Business Platform used to send and receive your messages.
• AI and large-language-model providers, which process message content to understand requests and draft responses.
• Cloud hosting and infrastructure providers, which store and run the systems that power Watcher.

These providers process data only to provide their services to us, under contractual obligations to protect it, and are not permitted to use your data for their own purposes. Some of these providers may store or process data on servers located outside your country.

Data retention, security and deletion

We keep data only for as long as it is needed for the purposes described above — to operate your conversation, manage your bookings, meet the business's record-keeping needs, and keep the service secure — after which it is deleted or anonymised. Technical logs are retained for a short period and then removed on a rolling basis.

We protect your data with appropriate technical and organisational measures, including encryption in transit, access controls that limit who can see your data, and monitoring for unauthorised access. No system can be guaranteed perfectly secure, but we work to keep your information safe and to act promptly if a data breach occurs.

You can ask us to access, correct, or delete the data we hold about you at any time. To make a deletion request or any other request, email info@automera.co from or referencing the WhatsApp number you used, and we will respond promptly. You can also stop the conversation at any time by messaging STOP to the business on WhatsApp.

Changes to this policy

We may update this policy from time to time to reflect changes in how Watcher works. When we do, we will revise the “Last updated” date above.

Contact

Automera · info@automera.co