A-001
AI receptionist & maintenance monitoring
Answers operational messages and escalates along defined paths.
WhatsApp · Orchestration · Evals
Served · in production
Tickets served
Four counters, one operation.
For Flex Living, a London-based property-management platform operating across London, Paris and Algiers, we built the systems that now carry its customer communication, internal routing, document operations and tenant self-service.
A·W·T4 systemsOne operation
- Client
- Flex Living · UK
- Markets
- London · Paris · Algiers
- Systems
- Agent · triage · documents · portal
- Counters
- A · W · T
IN PRODUCTION
- W-001
Email triage pipeline
Classifies and routes inbound operational email automatically.
AI classification · Routing
Served · in production
- T-001
Document-processing pipeline
Generates, redacts and bulk-processes the operation's documents.
Python · PDF · Redaction
Served · in production
- T-002
Tenant check-in portal
Digital move-in inspections, uploads, photos and e-signatures.
Web app · PostgreSQL
Served · in production
An AI receptionist that watches the maintenance line.
A customer-facing WhatsApp agent monitors and answers operational messages, follows defined escalation paths, and is tested against structured scenarios before every release. It became the foundation for Watcher.
Every email sorted before anyone opens it.
Inbound operational email is classified and routed automatically, removing the manual sorting that used to sit in front of every response.
Paperwork that prepares itself.
Programmatic PDF generation from source data, tenancy-agreement redaction, invoice modification and bulk file handling replace repetitive document preparation.
Move-in, checked in on a phone.
A full-stack portal with tenant and administrator interfaces: digital move-in inspections, document uploads, photo capture and electronic signatures, on PostgreSQL.
One hall, not four vendors.
The work spans customer communication, internal routing, document operations and digital self-service. That cross-functional view — the whole operation, not one tool — is the model Automera brings to every engagement.
Outcomes
Measured in production at Flex Living.